FAQs
Explore in-depth FAQs to find the answers you're looking for.
Orders
Is my prescription required for ordering a pair of glasses online?
Yes, a valid prescription is required to order prescription glasses online.
We need your accurate prescription details like sphere (SPH), cylinder (CYL), axis, and pupillary distance (PD) to craft lenses that perfectly match your vision needs. Please upload your prescription to proceed with your order. This ensures your glasses provide clear vision and comply with optical standards.
We need your accurate prescription details like sphere (SPH), cylinder (CYL), axis, and pupillary distance (PD) to craft lenses that perfectly match your vision needs. Please upload your prescription to proceed with your order. This ensures your glasses provide clear vision and comply with optical standards.
Can I use my old prescription to buy glasses online?
Yes, but your prescription should be up to date.
We generally accept prescriptions issued within the last 2 years from the date of your eye examination. This is for your eye health and safety. If your prescription is older, we recommend getting a new eye exam before ordering.
We generally accept prescriptions issued within the last 2 years from the date of your eye examination. This is for your eye health and safety. If your prescription is older, we recommend getting a new eye exam before ordering.
How can I find the best size for my eyeglasses?
The easiest way is to check the numbers printed inside the temple of your current glasses (e.g., 52-18-140). If you don’t have a current pair, you can measure your face width at home. Still not sure? Detailed instructions are available in our Size & Measurement Guide.
I have not received my order confirmation, what should I do?
First, please check your Spam or Junk folder. If you still haven’t received the confirmation email within 1 hour after placing your order, please contact us. We’ll quickly resend it or investigate the issue.
How can I check the status of my order?
Once your order is fulfilled and shipped, you will receive an email with your tracking number. You can check your order status anytime by visiting Track My Order page and entering your tracking number.
How fast can VionGlasses dispatch my prescription glasses?
Most orders are crafted and ready to ship within 24 hours.
Our in-house production and stocked lens blanks allow us to begin manufacturing shortly after receiving your prescription. This is much faster than large online retailers that rely on centralized labs, which often take longer due to outsourcing.
Our in-house production and stocked lens blanks allow us to begin manufacturing shortly after receiving your prescription. This is much faster than large online retailers that rely on centralized labs, which often take longer due to outsourcing.
Can I use my vision insurance with VionGlasses?
Yes. VionGlasses is an out-of-network provider.
We provide a detailed itemized receipt that clearly separates the frame cost and the lens cost for reimbursement. Coverage varies by plan, so please check with your provider before ordering. We do not bill insurance directly.
We provide a detailed itemized receipt that clearly separates the frame cost and the lens cost for reimbursement. Coverage varies by plan, so please check with your provider before ordering. We do not bill insurance directly.
Products
Do you offer exchanges?
Unfortunately, we are unable to accept exchanges or refunds for custom made glasses. This is why we double check prescription details you provide.
Will VionGlasses frames be suitable for all faces?
Our team carefully source frame collection to offer a comfortable universal fit for every face shape.
Does wearing blue light blocking glasses really help?
Blue light blocking glasses protect your eyes from the negative effects of screen time. They are clinically proven to reduce digital eye strain, headaches, and insomnia. If you'd like to learn more, check out our post on the topic.
What's the difference between Beta-titanium and pure titanium?
Pure titanium bends and stays bent, while Beta-titanium flexes and snaps back instantly—no springs required. Discover the full comparison here.
Are Korean glasses worth the hype?
Yes, Korean glasses have earned their global reputation by perfectly balancing cutting-edge technology and trend-setting aesthetics.
They offer excellent lightweight comfort, premium materials like Beta Titanium, modern minimalist designs, and great value for money. Many customers find them more comfortable and better quality than traditional luxury brands at a more reasonable price.
Ready to experience the Korean glasses difference? Explore our K-Vibe Optical Collection.
They offer excellent lightweight comfort, premium materials like Beta Titanium, modern minimalist designs, and great value for money. Many customers find them more comfortable and better quality than traditional luxury brands at a more reasonable price.
Ready to experience the Korean glasses difference? Explore our K-Vibe Optical Collection.
How can I tell where my glasses are made?
Look inside the temple arms. We proudly display "Made in Korea" on every frame, so you know you’re getting genuine Korean craftsmanship.
Are 1.74 high-index lens materials different between brands?
Not at all. Most 1.74 lenses use the same MR-174™ material. The real differences come from manufacturing precision. Our lenses are made in Korea with top-quality processes.
Why do 1.74 lenses cost only $40 extra with VionGlasses?
Other stores add import fees and markups. We source directly from Korean labs, cutting these extra costs. You get the same premium lens for just $40 more.
Payment
What are the acceptable payment methods?
We accept all major debit and credit cards including Visa, Mastercard, American Express, Discover, and Maestro, as well as PayPal. All payments are processed securely through Shopify’s PCI DSS compliant platform, ensuring your card information is fully protected.
Is my credit card information safe?
Yes, your payment information is completely safe. We use Shopify’s secure checkout system, which is PCI DSS Level 1 compliant — the highest security standard in the industry. Your card details are encrypted and never stored on our servers.
Shipping
Will I have to pay any extra fees for customs or VAT?
It depends on your shipping destination and local regulations.
VionGlasses ships from Korea, and we utilize Free Trade Agreements (FTAs) with many countries to minimize or eliminate customs duties. In countries with active FTAs with Korea, most orders qualify for duty-free or reduced customs fees.
However, local VAT, GST, or other consumption taxes may still apply depending on your country’s rules. These local taxes, along with any carrier handling fees, are the recipient’s responsibility and are usually collected by your local delivery service upon arrival.
We always provide a clear commercial invoice with every shipment to help make the customs process as smooth as possible. For the most accurate information regarding your specific order, we recommend checking with your local customs office or tax authority.
VionGlasses ships from Korea, and we utilize Free Trade Agreements (FTAs) with many countries to minimize or eliminate customs duties. In countries with active FTAs with Korea, most orders qualify for duty-free or reduced customs fees.
However, local VAT, GST, or other consumption taxes may still apply depending on your country’s rules. These local taxes, along with any carrier handling fees, are the recipient’s responsibility and are usually collected by your local delivery service upon arrival.
We always provide a clear commercial invoice with every shipment to help make the customs process as smooth as possible. For the most accurate information regarding your specific order, we recommend checking with your local customs office or tax authority.
What should I do if my package is damaged on arrival?
We take full responsibility for any shipping damage. Please contact us within 7 days of delivery with photos of the damaged package and glasses.
We will either remake your glasses free of charge or issue a full refund, whichever you prefer. Our goal is to make sure you receive perfect glasses.
We will either remake your glasses free of charge or issue a full refund, whichever you prefer. Our goal is to make sure you receive perfect glasses.
My package seems to have stopped moving. Is something wrong?
Occasional delays can happen due to customs processing, weather, or carrier issues. Most packages resume movement within 1–3 days. You can check the latest status on our Track My Order page using your tracking number. If there’s no update for more than 3 business days, please contact us — we’ll actively follow up with the carrier on your behalf.