FAQs

Yes, you need to provide accurate prescription details so that we can customize a pair just for you.

No, expired eye prescriptions are not considered valid for purchasing new eyeglasses. We accept prescriptions issued within two years of your eye examination.

Please check your Spam or Junk folders first. If you still don't receive email within an hour, please let us know.

Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly on track my order.

Unfortunately, we are unable to accept exchanges or refunds for custom made glasses. This is why we double check prescription details you provide.

Vion team carefully source frame collection to offer a comfortable universal fit for every face shape.

Blue light blocking glasses protect your eyes from the negative effects of screen time. They are clinically proven to reduce digital eye strain, headaches, and insomnia. If you'd like to learn more about the benefits of blue light filtering lenses, check out our post on the topic!

We accept both debit and credit cards: Visa, Mastercard, Maestro, American Express, Discover as well as PayPal.

Depending on your location, you will be responsible for any imposed duties not included in the final price.

If your package stops moving at any point, do not fret! Delays can occasionally occur due to customs or weather, but your tracking page will be updated with the latest status as soon as it's available.